5.2 Sync Item Failed | RONPOS

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Module 02: Basic Hardware and Software Troubleshooting

Introduction

Course Objectives
Learning Outcomes

Chapter 1: Fuel Retail Point-Of-Sale (POS)

1.1 Common iPad Issue
1.2 iPad Cannot Power On
1.3 iPad Not Charging or Experiencing Battery Drain
1.4 Enable Local Network
1.5 Barcode Scanner
1.6 Cash Drawer

Chapter 2: Customer Display System (CDS)

2.1 CDS Screen Shows Cashier Closed
2.2 CDS Hang or Price Does Not Appear on Screen
2.3 CDS Device ID Does Not Appear on Screen

Chapter 3: Portable Data Transfer (PDT)

3.1 PDT Shows Error 401 or Downloading Station
3.2 iPod PDT Cannot Power On or Hang
3.3 iPod PDT Turns to Camera Mode

Chapter 4: Head Office System (HOS)

4.1 Product Not Found
4.2 Product Hidden
4.3 Transaction Not Captured

Chapter 5: HUB

5.1 Hub Disconnected
5.2 Sync Item Failed
5.3 Asset Refreshed or Preventive Maintenance Occurred

Chapter 6: Watchtower

6.1 Full Stack of Transaction in Cart
6.2 Unknown IP of HUB and POS

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5.2 Sync Item Failed

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